Managing Director, of Contractsure Services Limited - a duly licenced insurance broking firm in Zambia - a Chartered Insurance Practitioner, an Associate of the Chartered Insurance Institute (ACII-UK), a Fellow of the Insurance Institute of Zambia (FIIZA), Senior Associate of the New Zealand Insurance and Finance Institute with more than 28 years insurance experience.with more than 28 years of practical experience of the Zambian Insurance Industry and with international exposure of global insurance market players such as Zurich, Lombard and AIG.
MAKE US YOUR INSURANCE BROKING FIRM Headed by Managing Director, Austern Chirwa – a Chartered Insurance Practitioner, an Associate of the Chartered Insurance Institute (ACII-UK), a Fellow of the Insurance Institute of Zambia (FIIZA) with more than 28 years of practical experience of the Zambian Insurance Industry and with international exposure of global insurance market players such as Zurich, Lombard and AIG - Contractsure Services Limited is dedicated to providing insurance broking services that provide quality protection with value pricing. We wish to establish successful partnerships with our clients, our staff members, and our insurance companies, that respect the interests and goals of each party. Success will be measured by our clients choosing us because of their belief in our ability to meet or exceed their expectations on price, service, and expertise. In order to implement our strategic goals, we will focus on developing the following tools: a) Knowledgeable and friendly staff that can empathize with our clients’ needs and circumstances, especially in handling loss incidents; b) Sourcing and placing with insurers tailor made insurance Policies: - ? that meet or exceed the expectations of our clients, ? that are affordable, ? that are available within the Zambian Insurance Market, and ? that are understandable by our mutual clients – the insureds c) Delivery to the insureds of insurance Policy documents and endorsements on time whilst ensuring that there are minimal or no errors; d) A commitment to periodical reviews of insurances placed on behalf of our insureds – quarterly and annual insurance reviews - for all of our clients. A phone call is more than any direct mass marketer offers. We believe personal contact and service will be the cornerstone of our success. Our goal is to be a one-stop insurance broking firm for all your insurance needs, including: • Commercial Insurances – for all types of Private and Public businesses and organisations -big and small; NGO’s and Government Ministries /Institutions /Parastatals, Colleges/Universities and other learning Institutions and Religious Groupings/Churches • Personal Insurances • Group Insurance – for associations/co-operatives and other aggregators • Special Insurance Programs – for Religious Groupings /Churches, Co-operatives and members of Unions • Construction insurances and related Bonds - And call it a specialised area that we shall carry to the benefit of all our clients – already established contractors and SMEs are strongly encouraged to use the Contractsure Services Limited staff expertise in this area. Contractsure Services Limited pledges to do what is right for its customers. We will achieve the best results based on what is social, economical, ethical and environmentally conscientious. OUR VISION, OUR MISSION, OUR OBJECTIVES, OUR VALUES AND OUR FOCUS We have our vision, we have our mission, we have our objectives, we have our focus and we have our values that will guide our approach to doing business and creating excellent solutions to our clients, and all our stakeholders. Service with Excellence Our clients expect nothing less from us, and we will go all-out to deliver the highest levels